Question 1

What is InvestPass?

Accepted Answer

InvestPass Verify lets Australian businesses check who their clients are. You enter your client's details, send them a secure link, and they verify on their phone. You see the result in your dashboard.

Question 2

Do I need to sign up to try it?

Accepted Answer

No. You can start a demo check from the home page without an account. Live checks will need an account once launched.

Question 3

Is InvestPass live?

Accepted Answer

Not yet. The website and demo screens are ready, and the connection to our verification provider, Personr, is being built. Business accounts and demo verification records are stored in our database. Live Personr checks remain blocked.

Question 4

Who is InvestPass for?

Accepted Answer

Real estate agents, conveyancers, lawyers, accountants, trust and company service providers, funds and financial services businesses, and anyone else who needs to know their client.

Question 5

How much does a check cost?

Accepted Answer

Indicative prices are $20 per individual, $40 per company or trust, and $20 per owner checked, all GST included. Prices are to be confirmed before launch.

Question 6

Is there a monthly fee or contract?

Accepted Answer

No. You pay per check. There is no subscription and no lock in.

Question 7

Can my client pay instead of me?

Accepted Answer

That is planned. Client pays, service charges and prepaid credits are coming soon.

Question 8

Do you offer volume pricing?

Accepted Answer

Yes, for larger volumes. Contact us and we'll talk it through.

Question 9

What does an individual check include?

Accepted Answer

ID document verification, a face match against the ID, and AML screening against sanctions, politically exposed person and adverse media lists.

Question 10

What about companies and trusts?

Accepted Answer

A company check looks up ASIC details, directors and owners. A trust or SMSF check reviews the trust deed, trustee and the people who control or benefit. Each owner can then be checked individually.

Question 11

How long does a check take?

Accepted Answer

Most clients finish in a few minutes on their phone. Entity checks can take longer if documents need review.

Question 12

What if my client doesn't finish?

Accepted Answer

You can see the link is still pending and resend or copy it. Links expire after a set time for security.

Question 13

Does InvestPass store ID images or selfies?

Accepted Answer

No. ID images, selfies and face data stay with our verification provider, Personr. InvestPass stores your client's name, contact details, verification status, simple review outcomes, AML match counts, references and consent timestamps in our database.

Question 14

Where is data stored?

Accepted Answer

Records are currently hosted with our cloud provider outside Australia. Moving to an Australian region is planned before live launch.

Question 15

Will my client be asked for consent?

Accepted Answer

Yes. Before any check starts, your client sees a short consent screen explaining who is checking them, why, and what happens to their information.

Question 16

Does InvestPass cover all my AML obligations?

Accepted Answer

No tool can do that on its own. InvestPass helps with client checks, which is one part of your AML/CTF obligations. You still need your own program, risk assessment and processes.

Question 17

Is this legal advice?

Accepted Answer

No. InvestPass provides software and general information only. Speak with a qualified adviser about your own obligations.

Question 18

What is Tranche 2?

Accepted Answer

Tranche 2 is the extension of Australia's AML/CTF laws to real estate agents, lawyers, accountants, conveyancers, trust and company service providers and some dealers, with obligations starting from 31 March 2026 and 1 July 2026.

Questions, answered.

Getting started

Pricing and payment

The checks

Data and privacy

Compliance

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